Returns & Refunds

We want you (and your dog) to be happy with your purchase.

🐾 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unused, in original condition, and in original packaging

Proof of purchase is required

Due to hygiene reasons, we cannot accept returns on used dog beds.

📦 Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

🔁 Refunds

Once your return is received and inspected, we will notify you.

If approved, your refund will be processed to your original payment method within 5–10 working days.

❌ Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

📩 Contact

To start a return, please contact us at:

Sales@lebrooke.uk